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Date of Stay: From

Date of Stay: To

Apartment Number:

Was this your first stay at LakeBloomResidency Serviced Apartments?:

Q1. How satisfied were you with the overall quality of:

a) Your guest experience? Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) The level of customer service? Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Your accommodation provided? Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q2. How satisfied were you with the value you received for the price paid? Were you:

Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q3. How satisfied were you with the reservation experience?:

a) Overall satisfaction with the reservation experience Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) The accuracy of your reservation Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) The speed and ease of the registration process Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q4. How satisfied were you with the registration experience?:

a) Overall satisfaction with the registration experience Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) The accuracy of your reservation Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) The speed and ease of the registration process Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q5. How satisfied were you with the guest room experience?:

a) Overall appearance and decor of the guest room Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) Overall cleanliness of the guest room Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Maintenance of the guest room Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
d) The quality of the bedding Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q6. How satisfied were you with the other facilities and services?:

a) Overall quality of facilities experience Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) Personal safety and security at the property Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Quality and value of high speed internet access Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q7. How satisfied were you overall with the service provided by the staff?:

a) Presentation of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) Friendliness of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Responsiveness of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
d) Knowledge of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
e) Helpfulness of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
f) Accuracy of staff Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q8. How satisfied were you with the food and beverage offering?:

a) Overall satisfaction with the food and beverage offering Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) Availability of food and beverages Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Quality and value of food and beverages Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
d) Presentation of food and beverages Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q9. How satisfied were you with the check out experience?:

a) Overall satisfaction with the check out experience Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
b) Speed of check out process Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied
c) Accuracy of billing Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q10. How likely would you be to recommend LakeBloomResidency Serviced Apartments to a friend or business associate?:

Extremely Satisfied Satisfied Neither Dissatisfied Extremely Dissatisfied

Q11. Did you experience any issues during your stay?:

Yes No

Q12. Do you have any comments regarding your experience?

Q13. How did you hear about us?

Advertising LakeBloomResidency Serviced Apartments Website
Other booking website My Travel Agent/Manager
Search engine Recommended by a friend or colleague
Recommended by Hospital I telephoned the property and booked directly
My company booked direct with LakeBloomResidency Serviced Apartments

Q14. Can you please tell us a little about yourself?

Would you stay with us again? YesNo

Would you like us to add your details to our postal/email/SMS mailing list? YesNo

Your age: 0-2526-3536-4546-5556+

What was the primary purpose of your stay?
Business – Building & Construction
Business – Government
Business – Sales/Consultant
Business – Other
Leisure – Holiday
Leisure – Hospital Visit
Leisure – Visiting Family or Friends
Leisure – Attending a social or family event
Leisure – Weekend away / short break
Leisure – Other